Frequently Asked Questions
WHEN WILL I RECEIVE MY ORDER?
Shipping is free and fully insured on orders of $499 or more, and we pay all import duties and taxes.
Most pieces are made to order. Please allow approximately 2 to 3 weeks for production.
Once your order ships, delivery usually takes 7 to 10 days, depending on your country and customs clearance.
Check our Shipping Policy page for more information.
WHAT IS YOUR RETURN POLICY?
You can return your piece within 30 days of delivery for a refund or an exchange. Items must be unworn and in the same condition you received them, with all packaging and documents.
A 30% restocking fee applies to returns not related to manufacturing quality. Exchanges carry a 20% restocking fee.
Custom designs, engraved pieces, made-to-order eternity bands and resized pieces cannot be returned. Items that arrive damaged or defective are repaired, replaced or refunded in full, and we cover the shipping.